1. Introduction
Eastern Pest Control Services ("EPCS", "we", "us", or "our"), headquartered at Dumduma, Khandagiri, Bhubaneswar, Odisha – 751019, is committed to protecting the privacy and security of the personal information you share with us when using our website, booking our services, or contacting our team.
This Privacy Policy explains what information we collect, why we collect it, how we use and protect it, and what rights you have in relation to your personal data. By using our website or services, you agree to the practices described in this policy.
If you have any questions, please contact us at easternpestcontrolodisha@gmail.com or call 8093444402.
2. Information We Collect
We collect information you provide directly to us and information generated through your use of our website. This includes:
Personal Information You Provide:
- Contact details — your name, phone number, and email address when you fill out our contact or booking form.
- Property information — your address or area, property type, and nature of pest problem when you request a service.
- Communication records — messages you send us via WhatsApp, email, or our website contact form.
- Feedback and reviews — any feedback, ratings, or reviews you choose to submit.
Information Collected Automatically:
- Device and browser data — your IP address, browser type, device type, operating system, and screen resolution.
- Usage data — pages visited, time spent on pages, links clicked, and referring website.
- Cookie data — see Section 5 for full details on our use of cookies.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your enquiries and schedule pest control inspections or services.
- To provide pest control services and follow-up support.
- To send you service reminders, appointment confirmations, and follow-up messages.
- To send promotional offers or newsletters — only with your consent and with an easy opt-out option.
- To improve our website, services, and customer experience.
- To comply with our legal obligations under applicable Indian laws.
- To process payments (we do not store card details — all payments go through secure third-party gateways).
We will never use your information for any purpose that is inconsistent with this Privacy Policy without your explicit consent.
4. Information Sharing & Disclosure
We do not sell, rent, trade, or lease your personal information to any third party. We may share your information only in the following limited circumstances:
- Service partners: With trusted technicians and branch-office staff who need the information to deliver services to you, bound by confidentiality obligations.
- Technology providers: With software vendors (e.g., CRM, communication tools) used to manage bookings, under strict data processing agreements.
- Legal requirements: Where we are required by law, court order, or government authority to disclose your information.
- Business transfer: If EPCS is acquired or merges with another company, your data may be transferred as part of the business assets, subject to the same protections.
5. Cookies & Tracking Technologies
Our website uses cookies and similar tracking technologies to improve your browsing experience and understand how visitors use our site.
Types of cookies we use:
- Essential cookies — Required for the website to function.
- Analytics cookies — Help us understand traffic patterns and user behaviour (e.g., Google Analytics).
- Marketing cookies — Used to deliver relevant advertisements (e.g., Facebook Pixel, Google Ads).
You can control cookies through your browser settings. For more information, visit allaboutcookies.org.
6. Data Security
We implement appropriate technical and organisational measures to protect your data from unauthorised access, disclosure, alteration, or destruction. These measures include:
- SSL/HTTPS encryption for all web communications.
- Access controls to restrict who can access your personal data within our organisation.
- Regular security assessments of our systems and processes.
- Staff training on data protection and privacy best practices.
While we take every reasonable precaution, no method of transmission over the internet is 100% secure. We commit to notifying you promptly if we become aware of any breach affecting your data.
7. Your Rights
Under applicable Indian data protection laws, you have the following rights regarding your personal information:
- Right to Access — You may request a copy of the personal information we hold about you.
- Right to Rectification — You may ask us to correct inaccurate or incomplete information.
- Right to Erasure — You may request that we delete your personal data, subject to our legal obligations.
- Right to Opt-Out — You may unsubscribe from marketing communications at any time.
- Right to Withdraw Consent — Where we rely on your consent to process data, you may withdraw it at any time.
To exercise any of these rights, contact us at easternpestcontrolodisha@gmail.com. We will respond within 30 days.
8. Children's Privacy
Our services are not directed to children under the age of 18. We do not knowingly collect personal information from minors. If you believe a child has provided us with personal information, please contact us immediately at easternpestcontrolodisha@gmail.com and we will delete such information promptly.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. We will notify you of significant changes by posting a prominent notice on our website. The "Last updated" date at the top of this page indicates when the policy was last revised.